Hospital Quality Manager – GHANA

Hospital Quality Manager – GHANA

  
The person will assume responsibility for ensuring effective implementation, management and maintenance of the clinical governance framework, its pillars and related clinical governance standards, policies, processes, systems, guidelines & training.  The incumbent will drive compliance to the OHS Act, company/industry requirements and other applicable legislation, within the Hospital. Lastly, the incumbent will play a lead role in coordinating quality improvement initiatives, projects, and clinical quality statistics/reporting together with key members of the hospital management team, including HOD’s and Unit Managers.
 
  
    1. CONTINUOUS QUALITY IMPROVEMENT
    2. POLICIES AND PROCEDURES
    3. COHSASA
    4. ADMINISTRATION
 
  
CONTINUOUS QUALITY IMPROVEMENT
    • Oversee and collate quality improvement and risk reports quarterly
    • Oversee and monitor all departments’ quality improvement programs which includes but not limited to;
      • Conduct weekly clinical audits for all clinical departments
      • Supervise patients’ documentation audit
      • Organize weekly clinical meetings and discuss audit findings to guide the treatment process
    • Develop, maintain and implement plans to achieve quality improvements goals
    • Facilitate all quality improvement trainings
    • Constantly be aware of work process problems or bottlenecks that prevent the achievement of goals, objectives and targets
    • Take appropriate action in improving any process that will allow the reduction of cost and/or improvement to quality, service and productivity
    • Update job knowledge by participating in educational opportunities, reading publications on quality management, maintaining personal networks etc.
    • Monitor own performance against agreed objectives and targets.
    • To perform any other duties as may be assigned.
POLICIES AND PROCEDURES
    • Assist management and leadership in the development, formulation, implementation, revision and maintenance of policies
    • Monitoring compliance to policies and procedures through documentation and clinical audits
COHSASA (The Council for Health Service Accreditation of Southern Africa)
    • Develop strategies to attain COHSASA accreditation within stipulated time.
    • Oversee survey assessments in the COHSASA software and meet deadlines.
ADMINISTRATION
    • Assist in organizing committee meeting i.e., Drug and therapeutic committee, Resuscitation    Committee, Multi-disciplinary theatre committee and document the minutes.
LIMITS OF AUTHORITY
    • Operate within determined limits of authority in the achievement of the strategic plan and any other agreed goals and objectives as approved by the CEO
 EXPERIENCE  
    • At least one year experience in quality management in a healthcare setting
    • Knowledge of government Legislations and policies are essential
    • Sound knowledge on the concepts of quality in healthcare
    • Excellent understanding of quality management processes
    • Proficiency in hospital quality management policies and protocols
    • Understanding private healthcare industry, its challenges and the key role players
    • Proficiency in MS Office (excel, word, power point)
    • Ability to communicate effectively with a wide variety of intra and inter-facility staff and administration using both verbal and written communication in English.
    • Ability to multi-task, prioritize and work under pressure to meet deadlines.
    • An analytical mind-set with problem solving skills.
    • Respect for patient’s confidentiality
    • Compassionate and approachable
    • Responsible and trustworthy
    • Excellent bedside manner and time management skills.
 
QUALIFICATIONS
  
    • Degree or diploma in Hospital Administration, Nursing, Safety/Quality Management, Health Management or equivalent.  
    • Management experience is advantageous
 
  
INTERNAL EXTERNAL
 
  
    • CEO
    • Medical directorate
    • Heads of Department
    • Infection Prevention Nurse/Clinical co-ordinator
    • Employees