Technical Account Manager (Remote)

Our client in the UK is looking for an experienced Technical Account Manager to join their team.

(This will be a remote WFH role)

Key Responsibilities

Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.
Conduct at least quarterly account management meetings with key client stakeholders.
Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
Identify and target areas for new sales leads and offerings within The company’s portfolio.
Use internal software and systems to communicate with clients and quote managed services, equipment, and infrastructure.
Liaise with suppliers to place orders for managed services, equipment, and infrastructure.
Work alongside our senior engineers to source the best solution for our clients’ needs.
Ensure that the department documentation and knowledge base is as comprehensive as possible.

Additional Job Tasks and Responsibilities

General administrative duties.
Strong understanding of the technical platforms and infrastructure used within the SME market.
Experience of working in a professional business and office environment.
Experience working with Microsoft 365 and any Server Platforms.
Strong communication skills and a proven ability to deal with professionals at different levels.
Attention to detail and ability to work on own initiative and independently.
Excellent organisational and time management skills.

Desirable Experience and Competencies

Experience of dealing with business requirements and clients over the phone.

Apply below.